Privacy Policy

Last Updated: Dec 22, 2025

Neighborhood Housing Development Corporation (“NHDC,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, complete forms, participate in our programs, or communicate with us electronically (including by email or text message).

1. Information We Collect

Depending on how you interact with NHDC, we may collect the following types of information:

A. Personal Information

Information you voluntarily provide, such as:

Full name
Email address
Phone number
Mailing address
Demographic information
Program interests
Communication preferences

B. Sensitive Personal & Financial Information

When participating in certain programs, we may collect or request access to sensitive information, including:

Government-issued identification
Income documentation
Bank statements
Mortgage statements
Credit report information
Household and financial data

Important: Sensitive documents are collected only through secure systems or channels designated by NHDC and are not stored through general website contact forms.

C. Usage & Technical Data

Automatically collected information may include:

IP address
Browser type
Device information
Pages visited
Date and time of access
Referring URLs

D. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze traffic and usage patterns
Enhance user experience

You may disable cookies through your browser settings, though some features of the site may not function properly.

2. How We Use Your Information

NHDC uses collected information to:

Respond to inquiries and service requests
Provide housing counseling, education, coaching, and related services
Schedule and manage appointments and classes
Communicate program updates, reminders, and next steps
Verify eligibility for programs and services
Track program participation and outcomes
Meet federal, state, and grant reporting requirements
Improve our services, outreach, and community impact
Comply with legal and regulatory obligations

3. Text Messaging & Electronic Communications

If you provide your phone number and opt in, NHDC may send text messages related to:

Appointment confirmations and reminders
Program enrollment and follow-ups
Class and event notifications
Requests for required next steps
Coaching and accountability messages

Opt-Out

You may opt out of text messages at any time by replying STOP. You will receive a confirmation message and will no longer receive SMS communications unless you re-enroll.

Help

Reply HELP to any message or contact us directly using the information below.

Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.

4. How We Share Information

NHDC does not sell your personal information.

We may share information only when necessary with:

Trusted service providers and technology partners who assist with program delivery, communications, scheduling, reporting, or secure data management
Partner organizations involved in delivering specific programs (when authorized or required)
Government agencies or funders when required for compliance, reporting, or audit purposes
Legal authorities when required by law

All partners are required to maintain appropriate confidentiality and security safeguards.

5. Data Security

NHDC implements reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

While we take data protection seriously, no system or transmission over the internet can be guaranteed to be 100% secure. We encourage clients to follow best practices when sharing sensitive information.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet program, grant, or regulatory requirements
Comply with legal obligations

Retention periods may vary depending on the type of program or funding source.

7. Your Rights & Choices

You have the right to:

Request access to or correction of your personal information
Opt out of promotional emails or text messages
Withdraw consent for certain communications
Request information about how your data is used

To make a request, please contact NHDC using the information below.

8. Children’s Privacy

NHDC’s website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors without appropriate consent.

9. Third-Party Websites & Services

Our website may link to or reference third-party websites or platforms. NHDC is not responsible for the privacy practices or content of those third-party sites. We encourage users to review the privacy policies of any external services they access.

10. Changes to This Privacy Policy

NHDC may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or NHDC’s data practices, please contact:

Neighborhood Housing Development Corporation (NHDC)
Email: helpdesk@gnhdc.org
Phone: (386) 515-3029
Website: https://gnhdc.org/